Return & Refund Policy
Return Window & Quality Guidelines
01.1. Return Eligibility Window
Product(s) against any order is/are eligible for return within 7 days from the date of delivery at the customer’s address.
02.2. Expiry of Return Window
Any return request raised after 7 days from the date of delivery will not be eligible for return.
03.3. Initiating a Return
To initiate a return, customers are requested to contact our Customer Care team by mailing us at sofiullajewellers2026@gmail.com or call us at 9239741067 (10 AM to 7 PM). Our team will guide you through the process and arrange a reverse pickup from your doorstep, wherever applicable.
04.Return Eligibility
1. Only unused, unworn, and undamaged products are eligible for return.
2. If an item is found to be used or damaged, the return request will not be accepted.
05.Important Gifts & Coupon Note
In case of any refund against a returned order, customers must ensure that all promotional or complimentary gift items (if applicable) received with the order are also returned to Sofiulla jewellers.
If any digital gifts or coupons were issued to the customers with the same order, Sofiulla jewellers reserves the right to revoke or deactivate them immediately. If such benefits have already been utilized prior to the refund request, their corresponding value will be deducted from the final refund amount.
Customers are strongly advised to record a clear unboxing video upon delivery.