Customer Support & Guarantees
Store Policies
At Sofiulla jewellers, we truly value your trust and are committed to delivering a smooth and satisfying shopping experience. If your purchase does not meet your expectations, our Customer Care team is always available to assist you.
Dedicated Customer Care
Have queries regarding your order?
Reach out to us directly for immediate assistance.
Cancellation Policy
Terms governing pre-shipment and post-shipment order cancellations
If a cancellation request is received prior to dispatch of the order, the order will be cancelled by the company and the applicable refund will be initiated in accordance with our refund policy.
If the order has already been dispatched, customers are requested to refuse the delivery. Upon receipt of the returned product at our facility, the item will be subject to a quality inspection. Once approved, the refund will be initiated as per our refund policy.
Return Policy
7-Day return terms and process
Product(s) against any order is/are eligible for return within 7 days from the date of delivery at the customer’s address.
Any return request raised after 7 days from the date of delivery will not be eligible for return.
To initiate a return, customers are requested to contact our Customer Care team by mailing us at sofiullajewellers2026@gmail.com or call us at 9239741067 (10 AM to 7 PM).
Our team will guide you through the process and arrange a reverse pickup from your doorstep, wherever applicable.
Return Eligibility
Criteria required for accepted returns
1. Only unused, unworn, and undamaged products are eligible for return.
2. If an item is found to be used or damaged, the return request will not be accepted.
Important Notes & Guidance
In case of any refund against a returned order, customers must ensure that all promotional or complimentary gift items (if applicable) received with the order are also returned to Sofiulla jewellers.
If any digital gifts or coupons were issued to the customers with the same order, Sofiulla jewellers reserves the right to revoke or deactivate them immediately. If such benefits have already been utilized prior to the refund request, their corresponding value will be deducted from the final refund amount.
Mandatory Unboxing Video Recommendation:
Customers are strongly advised to record a clear unboxing video upon delivery. This helps resolve exchange or return concerns faster and ensures smooth support.